At Kaone Technology Limited, we take pride in delivering high-quality virtual services to our clients. We believe in building long-term relationships with our clients and providing them with the best possible experience. If you are not satisfied with our services, we offer a refund policy to ensure that you are completely satisfied with your purchase.
Refunds are available in the following cases:
- Service not delivered: If we are unable to deliver the service that you have purchased within the agreed-upon timeframe, we will issue a full refund.
- Service not as described: If the service delivered to you does not match the description provided on our website, we will issue a full refund.
- Unsatisfactory service quality: If you are not satisfied with the quality of the service provided, we will work with you to resolve the issue. If we are unable to resolve the issue to your satisfaction, we will issue a full or partial refund, depending on the circumstances.
Refunds are not available in the following cases:
- Change of mind: If you change your mind after purchasing our service, we do not offer refunds.
- Completed services: If the service has been completed and delivered to you, we do not offer refunds unless there are exceptional circumstances.
- Customer responsibility: If the service was not completed due to incorrect information provided by the customer or if the customer failed to provide necessary information, we do not offer refunds.
To request a refund, please contact us at firstname.lastname@example.org. Refunds will be processed within 7 business days of receiving the request. The refund will be issued to the original payment method used to purchase the service.
We reserve the right to modify this refund policy at any time without prior notice. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.